Payments · Onboarding · Underwriting · Residuals · AI

The modern platform to run a payments business

Payment CRM brings merchant onboarding, underwriting, activation, merchant management, residuals, and reporting into one connected platform — with an AI assistant built in and multi-tenant support for your partners and agents.

Secure merchant application signing by email and text message.

The platform

One platform for the entire merchant lifecycle

From the first lead to live processing and ongoing residuals — built for payment providers and their partners who need to move fast without losing control.

Applications & e-Sign

Send merchant applications for review and signature by email or text, with secure links and built-in reminders.

Underwriting & risk

Structured review queues and decisioning so applications move cleanly from submitted to approved.

Activation & boarding

Provision merchants with processors and gateways and track every step to going live.

Merchant portal

Give merchants their own portal to access their account and stay connected after they're boarded.

Partners & agents

Multi-tenant by design — give partners and sales reps their own branded portals and merchant books.

Residuals & commissions

Calculate partner residuals and agent commissions across your portfolio with full history.

Reporting & analytics

Dashboards and reporting across merchants, performance, and residuals so teams always know where things stand.

Roles & permissions

Granular, role-based access control keeps the right data in front of the right people across every tenant.

Notifications

Keep merchants and teams in the loop with transactional email and SMS at every key milestone.

Residuals & payouts

A residuals engine most CRMs simply don't have

Residuals are where deals get complicated — and where Payment CRM goes deep. We calculate income across your entire partner hierarchy, down through sub-partners and agents, and turn it into auditable, payable numbers.

  • Multi-level partner hierarchy with sub-partner downstream calculation
  • Versioned pay schedules and revenue-share templates that preserve historical terms
  • Fee schedules modeling buy rates, processor cost, and merchant pricing
  • Merchant-specific, portfolio, and partner-level commission scopes
  • Recalculation with full revision history and audit trail
  • Approval to payables — adjustments, clawbacks, holds, and payment runs
  • Multi-processor income reconciled in a single pass
How it works

From lead to live in three steps

A clear path your partners and merchants can actually follow.

Capture & apply

Create a lead, send the merchant application, and collect a secure signature by email or text.

Review & approve

Underwriting reviews the application, requests anything missing, and makes a decision.

Board & activate

Provision the merchant with processors and gateways and confirm they are live and ready to transact.

Lead → Live
End-to-end onboarding
Multi-tenant
Partners, agents & merchants
Residuals
Calculated with full history
AI built in
An assistant for your team
Intelligence

An AI assistant built into your workflow

Payment CRM includes an AI assistant that understands your merchants and data, so your team can get answers and move work forward without digging through screens.

  • Ask questions about merchants, agents, and applications
  • Surface the context your team needs, faster
  • Permission-aware, so answers respect each user's access
Integrations

Connected to the processors and gateways you use

Payment CRM boards and syncs merchants with leading payment processors and gateways, and reaches merchants over email and text.

Payment processors Gateways Terminals & devices Email & SMS delivery

Built for payment providers and their partners

Want to learn more about Payment CRM? We'd love to hear from you.

Contact help@getpcrm.com